Operations Desk Controller Location: Longwell Green
Hours: Monday – Friday, 8:30am – 5:00pm
Salary: £27,835 per annum
Benefits: Free on-site parking
About the Role We’re looking for an organised and proactive Operations Desk Controller to support our Service Department. You’ll coordinate engineers, schedule customer servicing, and ensure smooth, efficient operations. Excellent communication and organisation skills are essential.
Key Responsibilities
Schedule and coordinate all customer service jobs efficiently
Allocate engineers and equipment to meet customer requirements and maximise resources
Organise breakdown repairs and order parts, liaising with Sales and Parts Support teams
Process monthly service jobs from audit reports
Raise quotations following service visits when needed
Quality-check service reports and job sheets for invoicing and budget tracking
Produce Risk Assessments and Method Statements using company templates
Ensure all SLAs and KPIs are met and maintain records of performance
Contribute to continuous improvement initiatives within the department
Skills & Experience
Excellent organisational and communication skills
Strong customer focus with the ability to build lasting relationships
Ability to multitask and work well under pressure
Good commercial awareness to maximise profitability and spot new business opportunities
Experience with CRM systems such as SAP, Kerridge, or Microsoft Dynamics 365
Ability to work collaboratively with colleagues across departments
Interest in mechanical or electrical equipment is advantageous
Benefits
Bonus scheme
Training, upskilling, and career progression opportunities
Company pension scheme
Private medical scheme
Life assurance scheme with healthcare and wellbeing support
23 days annual leave (plus bank holidays), increasing with length of service