Senior Service Engineer

Senior Service Engineer - Electronic Security Systems

Job Summary
• Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
• Perform reactive service visits as required to meet contracted customers service level agreements.
• Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
• Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
• Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
• Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
• To be available for standby on a call out Rota, as required within the team.
• As the business grows manage and mentor service engineering team

Skills
• Strong diagnostic and problem-solving skills.
• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Good time-management skills.
• Able to identify and solve problems independently.
• Have a professional and positive attitude when dealing with customers.
• Complete detailed work reports accurately and in good time.

Knowledge & Experience
• Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
• Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
• Experience with IP-based security systems, networks and security systems software applications.
• Relevant industry and manufacturing training is favorable.
• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable.

Role Specific skills
• BS7858 Security Screening
• Enhanced Disclosure & Barring Service (DBS) check
• SC Clearance is favorable
• Full, clean driving license
• Right to Work in the UK
• Participate in a 24-hour emergency call out Rota system
• Some work away from home